Legal
Privacy
Luxe Life Privacy Notice
Updated
April 12, 2024
Respecting your privacy is woven into everything we do at Luxe Life. To provide transparency into our data practices, our Privacy Notice clearly outlines how we collect, use, share, and safeguard your personal data in order to provide you with the best balloon and custom decor experience imaginable.
You can use the below headings to get to know how Luxe Life cares for your privacy and contact us with any questions you may have.
Luxe Life believes in taking great care for your privacy and defines your “personal data” as any information that can be used to directly identify you, such as your name or information that does not directly identify you but may be linkable to you, such as information about the device you use to interact with us.
This Privacy Notice describes how The Luxe Life Event Design, LLC (“Luxe Life”, “we”, “our”, or “us”) cares for your personal data. This Privacy Notice is not intended to override the terms of any agreement you have with us.In our continued effort to respect your privacy, Luxe Life only collects the personal data that we need. Information we may collect is determined by how you interact with us. When you visit our website, place an order, purchase a product, create an account, contact us (in person, online, text message, telephone, and social media), we may collect a variety of information from or about you, your device, or from third parties, including:
Contact Information. Such as your name, email address, physical address, phone number, contact preferences, social media handle, or other contact information.
Communications or Interactions. Details you provide to us such as the content of calls, emails, text messages, social media direct messages, in person communications, and testimonials.
Network Activity Information. Such as the device model, browser, operating system, region, IP address, pixel tags, cookies. Session information such as length of visits to certain pages, page interaction information, and other connection information.
Payment Information. Such as credit card information, method of payment, billing address or other payment information.
We may also receive information about you from sources such as business partners, and social media platforms.
Additionally, our products and services are not directed to individuals under the age of eighteen, and we request that such individuals not provide any information to Luxe Life.
Luxe Life strives to provide the very best services, products and privacy. We may use the information we collect to communicate with you, fulfill our services and products, and to improve and enhance our current offerings. To provide you with the very best from Luxe Life, we use your personal data to:
Fulfill Products and Services. To provide our products and services, such as to fulfill our commitments, process orders, personalize or improve our services and products, internal analysis of data, or for troubleshooting. For example, if you would like to order balloons from us, we collect data such as your physical address in order to be able to deliver you balloons.
Communicate with You. To respond to communications from you, to be able to contact you with notices about any agreement we may have with you, your order or account, offer you information on promotion of our services or products, or provide other updates. From time to time, we may use your personal data to send you important notices, for example, if we make changes to our terms, conditions, and policies. You may not receive these important notices if you opt out of receiving communications from us.
Improve and Enhance. To provide you with technical support and client assistance. Also to conduct research, develop and promote new products and services, and to improve our current products and services.
Security and Fraud Prevention. We collect personal data to help protect individuals, our team and Luxe Life and to prevent fraud.
Comply with Law. To comply with applicable laws and regulations. For example, to comply with a legal government request.
Other. As permitted or directed by you.
If we would like to use your information for any other reason, we will always ask for consent.
Data Retention. Luxe Life retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Notice, or as required by law. Luxe Life retains your personal data for the shortest period of time we determine it is needed. We may be required to retain certain information to comply with legal requirements.
Under limited circumstances, Luxe Life may share information with trusted service providers, social media, or third parties with your consent. Luxe Life will never share personal data with third parties for their own marketing purposes and we never sell your personal data, ever. We may share information with:
Service Providers. Luxe Life may engage certain trusted third parties to perform functions and provide services. We share limited information about you necessary for the service to be provided, such as sharing your address with a florist we higher to deliver flowers for your wedding.
Social Media. To our social media channels, such as using your social media handle to tag you in an image we post of balloons you ordered from us.
Third Parties You Authorize. Luxe Life may share information with others at your direction or with your consent.
Law or Other Circumstance. We may disclose information if there is a lawful basis for doing so, to enforce our terms and conditions, to protect our operations, or in the event of a reorganization, merger or sale.
Luxe Life respects your ability to access and control your personal data. To exercise your privacy rights and choices you can contact us.
If you no longer want to receive promotional related emails, you may opt out at any time by following the unsubscribe instructions at the end of our emails.
Please note there may be times we are required to send you important messages, such as policy changes even if you opt out of receiving other communications. There may also be times where we cannot delete your personal data, such as when we are required to store data to comply with law.
Third Party Links. This Privacy Notice does not apply to any third parties we may link to or partner with.
Cookies are small pieces of information stored directly on the device you’re using that help provide functionality, metrics, and a great experience. When you visit our website we may use strictly necessary, and functionality cookies to fulfill your requests or when necessary for the functioning of our website. We may also use marketing and performance cookies on our website and in email messages, to help improve our website and analyze marketing efforts.
Please note, since we use cookies on our site, certain features may not be available if all cookies are disabled.
Protection of Personal Data
Luxe Life takes great care in the administrative, technological, and physical steps we take to safeguard your personal data. Your information is stored in our database, on secure servers.
International Transfers
Luxe Life may store personal data in a number of locations. By placing an order or otherwise submitting your personal data to us, your information may be stored in data centers located in the United States and countries other than your place of residence. Other jurisdictions may be used, as necessary for the proper delivery of our services and/or as may be required by law.
Updates to this Privacy Notice
Luxe Life is committed to providing privacy to you. To ensure your continued trust in us, we must evolve with technology and threats. We may modify this Privacy Notice at any time, so please review regularly. Changes and clarifications will become effective once posted on our website. If we make material changes to this Privacy Notice, we’ll notify you here by revising the date that it has been updated. We may contact you directly (such as through email) if we have your data on file.
For questions about Luxe Life’s Privacy Notice or privacy practices, or to submit a privacy request, you can contact us at theluxelifeeventdesign.com/contact.